Ai Operations Incident Commander (offshore)-senior Associate-ai Managed Services - Operate

PRICEWATERHOUSECOOPERS

India
Fully remote
6+ years in production operations
Live incident command experience
Technical triage coordination skills
PwC is seeking an AI Operations Incident Commander (Offshore) to lead technical coordination and incident management during offshore hours in its AI Managed Services team. The role requires a strong operational background, excellent communication skills, and the ability to navigate complex situations while maintaining streamlined operations

Job Summary

  • As the AI Operations Incident Commander, you will lead live incident coordination during offshore hours.
  • This role requires maintaining structured command for production issues impacting the client’s AI support environment.
  • Success depends on technical skill, ownership, collaboration, and engaging stakeholders to progress work.

Matching Summary

Match Score: 85

PwC is seeking an AI Operations Incident Commander (Offshore) to lead technical coordination and incident management during offshore hours in its AI Managed Services team. The role requires a strong operational background, excellent communication skills, and the ability to navigate complex situations while maintaining streamlined operations.

Skills & Requirements

Must-have

  • 6+ years in production operations
  • live incident command experience
  • technical triage coordination skills
  • strong ticket hygiene practices

Nice-to-have

  • experience in cloud platform support
  • familiarity with ServiceNow
  • ability to operate in ambiguity

Key Requirements

  • experience coordinating high-severity incidents
  • strong written and verbal communication skills
  • ITIL-aligned incident management experience

Work Rights

Not specified

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