Helpdesk Engineer (M365) - (Singaporean Only/ CAT 2A Clearance)

PERCEPT SOLUTIONS PTE. LTD.

Singapore, SG
Staggered shifts (approx. 9 hrs/day, mon-fri)
Microsoft 365 environment support
Active directory and entra id knowledge
Windows operating system proficiency
Percept Solutions Pte. Ltd. is seeking a Helpdesk Engineer specializing in Microsoft 365 support for their Singapore office. The position requires a diploma and at least two years of service desk experience, focusing on providing first-level IT support in a staggered shift schedule

Job Summary

  • The role involves providing first-level IT support while acting as a Microsoft 365 subject matter expert for users across the island.
  • Responsibilities include managing user mailboxes, access rights, and ensuring First Call Resolution for incidents via phone and remote tools.
  • Candidates must possess a Diploma and at least two years of Service Desk or End-User Support experience to handle M365 transitions.

Matching Summary

Match Score: 85

Percept Solutions Pte. Ltd. is seeking a Helpdesk Engineer specializing in Microsoft 365 support for their Singapore office. The position requires a diploma and at least two years of service desk experience, focusing on providing first-level IT support in a staggered shift schedule.

Skills & Requirements

Must-have

  • Microsoft 365 environment support
  • Active Directory and Entra ID knowledge
  • Windows operating system proficiency
  • Remote support tools usage
  • Incident handling and escalation

Nice-to-have

  • Strong customer communication skills
  • Experience with migration projects
  • First Call Resolution focus

Key Requirements

  • Diploma qualification required
  • 2 years Service Desk experience
  • Singaporean citizenship mandatory
  • CAT 2A Clearance required

Work Rights

Must be Singaporean citizen

Tailored Resume

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