As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
This role involves educating customers on in-branch technology and digital banking options while providing effective solutions and championing the bank's processes and risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Ability to work in busy retail environment
Part-time availability for fixed roster hours
Nice-to-have
Genuine interest in banking career
Problem solving and effective solutions
Championing risk-adverse culture
Educating customers on digital banking options
Key Requirements
Experience in financial services, retail or hospitality
Availability for part-time roster Monday to Friday 11am-3pm
Ability to work in commercially driven retail environment