Manager - Claims Operations

EML

Sydney, NSW, Australia
Not specified; annual compyny incentive scheme men...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while driving operational excellence

Job Summary

  • You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while driving operational excellence.
  • This hands-on leadership role involves coaching Group Managers and serving as the key contractual contact for client Youi.
  • The company offers a diverse culture with flexibility to work from home up to 2 days per week and comprehensive employee benefits.

Matching Summary

You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while driving operational excellence.

Salary

Not specified; Annual company incentive scheme mentioned; Salary reviews available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Ability to balance customer outcomes and risk
  • Confident stakeholder management skills

Nice-to-have

  • Hands-on leadership style
  • Commercially minded approach
  • Resilient team builder
  • Strategic thinking capabilities
  • Commitment to continuous improvement

Key Requirements

  • Leading claims operations within CTP environments
  • Personal injury claims environment experience
  • Senior level stakeholder influence capability

Work Rights

Not specified

Tailored Resume

Cover Letter