Senior Business Analyst-servicenow Itom/ Discovery

Takeda

Bengaluru, India
Competitive salary; performance annual bonus; comp...
Hybrid
Servicenow itom expertise required
Discovery and event management modules
6+ years business analysis experience
Takeda is seeking a Senior Business Analyst specializing in ServiceNow IT Operations Management (ITOM) to join their Innovation Capability Center in Bengaluru. The role focuses on optimizing ITOM processes through automation, collaboration with stakeholders, and continuous improvement, while promoting a diverse and inclusive workplace culture

Job Summary

  • This role leads the creation and implementation of automation solutions to optimize IT Operations Management processes at Takeda's Innovation Capability Center.
  • The successful candidate will bridge the gap between technical teams and stakeholders to streamline service delivery and align improvements with organizational goals.
  • Takeda offers a competitive salary, performance bonus, comprehensive healthcare, flexible hybrid work, and extensive learning platforms for career growth.

Matching Summary

Match Score: 85

Takeda is seeking a Senior Business Analyst specializing in ServiceNow IT Operations Management (ITOM) to join their Innovation Capability Center in Bengaluru. The role focuses on optimizing ITOM processes through automation, collaboration with stakeholders, and continuous improvement, while promoting a diverse and inclusive workplace culture.

Salary

Competitive Salary; Performance Annual Bonus; Comprehensive Healthcare Insurance Plans

Skills & Requirements

Must-have

  • ServiceNow ITOM expertise required
  • Discovery and Event Management modules
  • 6+ years business analysis experience
  • 3+ years ServiceNow developer module
  • SNMP and REST/SOAP API knowledge
  • Agile SAFe methodology participation

Nice-to-have

  • AI and automation solution introduction
  • Mentoring junior business analysts
  • Strong stakeholder communication skills
  • Continuous improvement mindset
  • Inclusive collaborative workplace culture

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • ServiceNow System Administrator certification (required)
  • 6+ years combined BA and ServiceNow architecting experience
  • 3+ years ServiceNow ITOM developer module experience
  • ServiceNow Application Developer certification (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter