Customer Success Manager

Acquire Intelligence Australia Pty Ltd

Pasig City, Philippines
Fully remote
Client satisfaction and retention
Adoption plan execution
Renewal management
As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities

Job Summary

  • As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities.
  • Acquire Intelligence is an award-winning global outsourcer providing contact center and back office services, focused on helping businesses work smarter through people, processes, and automation.
  • The company offers a fun work environment with benefits like HMO coverage, yearly kick-off parties, recognition through 'Value Awards', and ample opportunities for career growth and internal promotions.

Matching Summary

As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities.

Skills & Requirements

Must-have

  • Client satisfaction and retention
  • Adoption plan execution
  • Renewal management
  • Upsell opportunity identification
  • Stakeholder relationship management
  • Data-driven insights delivery

Nice-to-have

  • Innovation and teamwork
  • Value-driven mindset
  • Curious and clever
  • Entrepreneurial energy
  • Fast with intent
  • Laugh and learn

Key Requirements

  • 5+ years in a customer-facing role
  • Enterprise Software or SaaS industry experience
  • Manage 20-30 enterprise clients
  • Develop senior-level client relationships
  • Analyze customer behavior
  • 8+ years in Insurance or SaaS industry preferred

Work Rights

Not specified

Tailored Resume

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