Customer Success Manager

Rocket Mortgage

Base: $65,500.00 - $88,425.00 gross before taxes; ...
Fully remote
5+ years customer success management experience
Fortune 500 account management
Gainsight platform proficiency
Rocket Mortgage is seeking a Customer Success Manager to enhance customer engagement and maximize the value of their products. The ideal candidate should have at least five years of experience in customer success management with Fortune 500 accounts, and the position offers a fully remote work environment along with competitive benefits

Job Summary

  • The role involves partnering cross-functionally to align customer goals with intelligent insights using predictive signals.
  • Candidates must demonstrate a deep understanding of value drivers in recurring revenue business models while managing the full customer lifecycle.
  • Rocket Software offers unlimited vacation time, comprehensive health coverage, and a monthly student debt benefit program.

Matching Summary

Match Score: 85

Rocket Mortgage is seeking a Customer Success Manager to enhance customer engagement and maximize the value of their products. The ideal candidate should have at least five years of experience in customer success management with Fortune 500 accounts, and the position offers a fully remote work environment along with competitive benefits.

Salary

Base: $65,500.00 - $88,425.00 gross before taxes; Bonus/Equity: Not specified; Benefits: Unlimited Vacation, Health coverage, 401(k) matching

Skills & Requirements

Must-have

  • 5+ years Customer Success Management experience
  • Fortune 500 account management
  • Gainsight platform proficiency
  • Strategic customer relationship building
  • Recurring revenue business model understanding

Nice-to-have

  • Salesforce experience preferred
  • Relational database and analytics background
  • Strong empathy for customers
  • Ability to manage challenging conversations
  • Experience turning customers into advocates

Key Requirements

  • Bachelor's Degree required
  • 5+ years in Customer Success Management
  • Experience with Fortune 500 accounts
  • Proficiency with Gainsight and Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter