Associate Director, Crm Commercial Field Optimization

Johnson & Johnson

Titusville, New Jersey, United States of America
Base: $137,000 to $235,750 usd; bonus/equity: not ...
Hybrid
Next generation crm platform
Define requirements and shape solutions
Customer journeys and orchestration
The Associate Director, CRM Commercial Field Optimization serves to lead the transition to a next generation CRM platform across US field sales teams

Job Summary

  • The Associate Director, CRM Commercial Field Optimization serves to lead the transition to a next generation CRM platform across US field sales teams.
  • This role will interface with peers managing Medical, Account Management, Patient and Change Management to ensure a cohesive and well-integrated field enablement platform is delivered.
  • Partners with field sales leadership to develop strategy for initial deployments, ongoing adoption and continuous improvement/enhancements.

Matching Summary

The Associate Director, CRM Commercial Field Optimization serves to lead the transition to a next generation CRM platform across US field sales teams.

Salary

Base: $137,000 to $235,750 USD; Bonus/Equity: Not specified; Benefits: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, group legal insurance, consolidated retirement plan (pension) and savings plan (401(k)), long-term incentive program, Vacation, Sick time, Holiday pay, Floating Holidays, Work, Personal and Family Time, Parental Leave, Condolence Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off

Skills & Requirements

Must-have

  • next generation CRM platform
  • define requirements and shape solutions
  • customer journeys and orchestration
  • AI-driven automation and intelligent orchestration
  • manage partnership with key vendors

Nice-to-have

  • champion behavior change
  • leverage commons capabilities
  • drive adoption of standardized practices

Key Requirements

  • BS Degree required
  • At least 8 years of workforce experience
  • 5 years of pharmaceutical industry experience required
  • Experience with CRM systems and solutions is required
  • Deep knowledge of industry CRM solutions
  • Experience in AI is required
  • Experience in managing data and reporting requirements
  • Experience gathering requirements from user communities
  • Expertise in designing and delivering training and change management
  • Ability to learn and apply industry trends/domains
  • Demonstrated ability to influence in a large and matrixed organization
  • Experience in managing a backlog/release plan
  • Excellent communication and training skills required

Work Rights

Not specified

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