Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world
Job Summary
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world.
The Surveillance reports to the Surveillance Team Manager and is responsible for detecting and responding to Incidents that affect our players' ability to enjoy the games they love.
EA offers a highly competitive base salary and benefits package, including but not exclusive to; bonus, shares, pension, life assurance, long-term disability protection, and games.
Matching Summary
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world.
Skills & Requirements
Must-have
Real-time response to alerts
First responder to reported issues
Use social listening tools
Respond to surveillance tickets
Monitor queue health
Communicate business health status
Monitor risk events
Work with teams during incidents
Monitor Terms of Service volume
Nice-to-have
Customer service experience
Contact center experience
Ability to remain focused
Independent and flexible
Reliable
Outgoing, engaging personality
Creative, enthusiastic team player
Key Requirements
Customer service or service desk experience
Prior experience in a contact center environment
Excellent written and verbal communication skills
Proven proficiency in MS Office
Ability to work as a team
Detail-oriented and able to organize multiple tasks
Ability to complete work assignments with minimal supervision