Customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Hourly: $18.50 - $20.50 USD; Benefits: Competitive pay plus vacation, holiday, sick pay, 401(k) matching; Perks: Free membership, discounted personal training
Skills & Requirements
Must-have
Customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
Proficiency with fitness management software
Strong organizational and multitasking abilities
Nice-to-have
Experience in fitness or hospitality industry
Knowledge of membership management processes
Social media platform proficiency
Microsoft Office Suite expertise
Proven track record in employee training
Key Requirements
Must pass background check
Obtain CPR certification within 30 days
Complete EōS Ethos and Customer Service Training within 30 days