Philips Vascular Technical Support Engineer 1

GE HealthCare UK

Remote, , GB
Fully remote
Philips vascular product family expertise
Remote and onsite technical support
Customer satisfaction through service excellence
Drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Service Engineers, Client Service Technicians, and Customers experiencing system performance issues

Job Summary

  • Drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Service Engineers, Client Service Technicians, and Customers experiencing system performance issues.
  • Acts as a change agent/field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
  • Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Matching Summary

Drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Service Engineers, Client Service Technicians, and Customers experiencing system performance issues.

Skills & Requirements

Must-have

  • Philips Vascular product family expertise
  • remote and onsite technical support
  • customer satisfaction through Service Excellence
  • technical resource for service escalations
  • maintain up-to-date product knowledge

Nice-to-have

  • strong customer service skills
  • highly motivated team player
  • ability to stay calm in pressurized situations
  • coaching and training skills

Key Requirements

  • Associate's or Bachelor's degree in Engineering or related field AND minimum 5 years of experience servicing mechanical and/or electrical equipment OR equivalent military education AND minimum 5 years of experience servicing mechanical and/or electrical equipment OR High School Diploma/GED AND minimum 8 years of experience servicing mechanical and/or electrical equipment
  • Minimum 5 years of diagnostic imaging experience as an FE II/III or equivalent
  • Valid Driver's License

Work Rights

Not specified

Tailored Resume

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