Ai Customer Success Manager - Smb (automotive)

Podium

Remote
**
Ai technologies (llms, voice ai)
Customer engagement and retention
Product adoption and utilization
** Podium is seeking an AI Customer Success Manager for small to medium-sized businesses (SMB) to enhance customer engagement and retention through effective adoption of their AI-driven interaction management platform. The role involves developing strategies to ensure customer success and satisfaction, along with opportunities for upselling and cross-selling. **

Job Summary

  • Podium brings AI Employees to local businesses that turn every conversation into revenue, trusted by 60,000+ businesses.
  • As a Regional Customer Success Manager, you will own the success and health for a segment of Podium’s small business customers, developing strategies to increase engagement and mitigate churn.
  • Podium offers a transparent culture, career-defining growth, world-class talent, and the opportunity to make a real impact on local businesses, along with excellent medical, dental, and vision benefits.

Matching Summary

Match Score: 75

** Podium is seeking an AI Customer Success Manager for small to medium-sized businesses (SMB) to enhance customer engagement and retention through effective adoption of their AI-driven interaction management platform. The role involves developing strategies to ensure customer success and satisfaction, along with opportunities for upselling and cross-selling. **

Skills & Requirements

Must-have

  • AI technologies (LLMs, Voice AI)
  • Customer engagement and retention
  • Product adoption and utilization
  • Upselling and cross-selling
  • Customer satisfaction and retention goals

Nice-to-have

  • Growth-oriented approach to AI
  • Online reputation management
  • Customer feedback processes
  • Customer-centric mindset

Key Requirements

  • 1+ years in a customer-facing role
  • Working knowledge of AI technologies
  • Technically adept
  • Travel up to 20% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter