Responsible for supporting the day-to-day activities of a particular area of the business on either full-time or part-time basis, with the aim of learning practical knowledge of the business area, the company and the industry
Job Summary
Responsible for supporting the day-to-day activities of a particular area of the business on either full-time or part-time basis, with the aim of learning practical knowledge of the business area, the company and the industry.
Assist in monitoring and analyzing key performance metrics for Customer Service and operations teams and support preparation of reports and dashboards to provide insights on service quality and efficiency.
Contribute to planning and coordination of projects for Customer Service and operations teams, such as complaint management systems, and assist with workflow initiatives, including claims appeal system projects.
Matching Summary
Responsible for supporting the day-to-day activities of a particular area of the business on either full-time or part-time basis, with the aim of learning practical knowledge of the business area, the company and the industry.
Skills & Requirements
Must-have
performance metrics analysis
report and dashboard preparation
workflow initiatives documentation
cross-functional team collaboration
process improvement activities
Nice-to-have
belief in 'better'
healthier, longer, better lives
empowering people
making a difference
Key Requirements
Pursuing a degree in Computer Science, Data Analytics, or related
Strong interest in project management
Good organizational and time management skills
Strong analytical and problem-solving abilities
Effective communication skills
Proficient in Microsoft Office Suite
Good command of English and Cantonese
Obtain relevant license(s) if job involves regulated activities