Collections Senior Supervisor

Citi Handlowy

Guangzhou, China
On-site
Team leadership and supervision
Performance monitoring and analysis
Employee coaching and development
Citi Handlowy is seeking a Collections Senior Supervisor to lead a team of 20-25 associates in achieving performance goals within their operational/administrative functions. The ideal candidate will have over five years of relevant experience, including direct management in a call center environment, and will be responsible for fostering a productive team culture while ensuring compliance with company policies

Job Summary

  • Directly lead a team of 20-25 associates to achieve individual and team performance goals.
  • Analyze daily performance indicators and communicate with employees, encouraging awareness and performance.
  • Create and foster a trusting and engaging work environment with a focus on employee retention.

Matching Summary

Match Score: 85

Citi Handlowy is seeking a Collections Senior Supervisor to lead a team of 20-25 associates in achieving performance goals within their operational/administrative functions. The ideal candidate will have over five years of relevant experience, including direct management in a call center environment, and will be responsible for fostering a productive team culture while ensuring compliance with company policies.

Skills & Requirements

Must-have

  • Team leadership and supervision
  • Performance monitoring and analysis
  • Employee coaching and development
  • Call management systems
  • Employee retention strategies

Nice-to-have

  • Trusting and engaging work environment
  • Culture of accountability and integrity
  • Continuous quality improvement
  • Exceptional client experience

Key Requirements

  • 5+ years relevant experience
  • Direct line management experience
  • Bachelor's Degree or equivalent experience
  • Familiarity with financial industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter