Customer Service Manager Penrtih , United Kingdom Excellent Salary And Benefits Package Permanent Apply By No Expiry Date Posted On 30 April, 2026

Gleeson Homes Ltd

Penrith, United Kingdom
Excellent salary + benefits pyckage; not specified...
On-site
Strong customer relationship management skills
Extensive knowledge of nhqc and nhbc standards
Experience leading regional customer service teams
Gleeson Homes Ltd is seeking a Customer Service Manager in Penrith, UK, to lead the regional Customer Service team and enhance customer experiences in homebuilding. The role involves managing complaints, ensuring quality inspections, and fostering collaboration across departments to uphold high service standards

Job Summary

  • This leadership role involves shaping the customer journey and driving operational excellence across the region.
  • You will lead investigations into NHQC and NHBC claims while ensuring all defects are resolved within warranty timescales.
  • The position offers a clear pathway into future Customer Service Manager opportunities as Gleeson evolves its structure.

Matching Summary

Match Score: 85

Gleeson Homes Ltd is seeking a Customer Service Manager in Penrith, UK, to lead the regional Customer Service team and enhance customer experiences in homebuilding. The role involves managing complaints, ensuring quality inspections, and fostering collaboration across departments to uphold high service standards.

Salary

Excellent Salary And Benefits Package; Not specified; Not specified

Skills & Requirements

Must-have

  • Strong customer relationship management skills
  • Extensive knowledge of NHQC and NHBC standards
  • Experience leading regional customer service teams
  • Ability to manage escalated complaints effectively
  • Proficiency with COINS and YourWatch systems

Nice-to-have

  • Background in the housebuilding industry
  • Proactive solutions-focused mindset
  • Excellent conflict management abilities
  • Awareness of build processes and commercial implications
  • Experience influencing cross-functional stakeholders

Key Requirements

  • Broad customer service experience ideally within housebuilding
  • Strong collaboration and stake-management skills
  • Knowledge of NHQC Customer First principles

Work Rights

Not specified

Tailored Resume

Cover Letter