Call Center Triage Consultant I - Dc

Leidos UK

Washington, D.C., US
Base: $52,000.00 - $94,000.00; bonus/equity: not s...
Onsite
Strong customer service skills
Knowledge of call center operations
Ability to manage crisis situations
Leidos UK is seeking a Call Center Triage Consultant I to support the Military OneSource mission, providing essential assistance and resources to military members and their families. The role requires strong customer service skills, experience in mental health or counseling, and the ability to navigate a high-volume call center environment

Job Summary

  • This role is responsible for providing assistance, education, information, referral services, and expert consultation on various Employee Assistance Program (EAP) and work-life issues.
  • The Call Center Triage Consultant I serves as the critical link for incoming and follow-up calls and chats from members and their families located in our DC Call Center.
  • Candidates must maintain the highest degree of confidentiality, sensitivity, compassion, and respect for members and their families.

Matching Summary

Match Score: 85

Leidos UK is seeking a Call Center Triage Consultant I to support the Military OneSource mission, providing essential assistance and resources to military members and their families. The role requires strong customer service skills, experience in mental health or counseling, and the ability to navigate a high-volume call center environment.

Salary

Base: $52,000.00 - $94,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • strong customer service skills
  • knowledge of call center operations
  • ability to manage crisis situations

Nice-to-have

  • knowledge of military lifestyle and culture
  • strong typing skills
  • proficiency in Microsoft Office applications

Key Requirements

  • Master’s degree in behavioral health-related field
  • minimum of one year of related professional experience
  • U.S. citizenship and fluency in English required

Work Rights

Not specified

Tailored Resume

Cover Letter