Customer Service Agent

57

Base: $47,400 - $62,265 annually; bonus/equity: no...
Not specified (likely hybrid or onsite based on industry norms)
Answer incoming customer calls promptly
Identify customers in konect database
Dispatch service technicians accurately
KONE is seeking a Customer Service Agent to provide professional and efficient support to customers in the elevator and escalator industry. The ideal candidate will have experience in customer service, strong communication skills, and a proactive approach to problem-solving

Job Summary

  • KONE is a global leader providing elevators, escalators, and building solutions with a mission to improve urban life flow.
  • The role involves receiving service calls, identifying customers in the Konect database, and dispatching the correct technician with high accuracy.
  • Benefits include competitive salary, flexible work schedule, matching 401K, pension plan, and comprehensive health coverage.

Matching Summary

Match Score: 75

KONE is seeking a Customer Service Agent to provide professional and efficient support to customers in the elevator and escalator industry. The ideal candidate will have experience in customer service, strong communication skills, and a proactive approach to problem-solving.

Salary

Base: $47,400 - $62,265 annually; Bonus/Equity: Not specified; Benefits: Matching 401K, pension, health plans, paid time off

Skills & Requirements

Must-have

  • Answer incoming customer calls promptly
  • Identify customers in Konect database
  • Dispatch service technicians accurately
  • Report entrapment or injury incidents immediately
  • Enter data while speaking on phone

Nice-to-have

  • Bilingual French or Spanish speaker
  • Friendly yet professional communication style
  • Ability to interpret safety manuals
  • Math skills for unit conversions

Key Requirements

  • High school diploma or GED
  • 1+ years of customer service experience
  • Proficient spelling and data entry skills

Work Rights

Not specified

Tailored Resume

Cover Letter