Contact Centre Representative - Canadian Banking, Small Business Banking
TD Bank
Montreal, Quebec, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
Hybrid
Outstanding customer service experience
Resolve customer inquiries first contact
Achieve performance objectives
Helping is at the heart of everything we do at our contact centers, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers
Job Summary
Helping is at the heart of everything we do at our contact centers, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers.
As the voice of TD, you’ll be passionate about understanding our customers.
Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Matching Summary
Helping is at the heart of everything we do at our contact centers, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers.
Salary
Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
outstanding customer service experience
resolve customer inquiries first contact
achieve performance objectives
digital literacy across devices
work independently and as part of a team
manage sensitive customer information
Nice-to-have
curiosity to help business owners
positive attitude responding to challenges
passion about helping customers
build deep lasting relationships
Key Requirements
High School Diploma or equivalent
Bilingual (English & French)
Ability to multitask and navigate computer systems
Flexibility, resiliency, and positive attitude
Integrity when managing sensitive information
Preference for financial or service industries experience