Product Lead - Customer Experience & Insight

Dyson

Hybrid
Voice of customer programme management
Customer experience feedback strategy
Crm platform integration expertise
Dyson is seeking a Product Lead for Customer Experience & Insight to enhance customer engagement through data-driven strategies and innovative technologies. The ideal candidate will be customer-obsessed with strong project management and communication skills, and will play a vital role in shaping the future of customer experiences at Dyson

Job Summary

  • The role is responsible for overseeing the strategy, design, and ongoing development of the Voice of Customer and Customer Experience feedback processes.
  • You will serve as the subject matter expert for all aspects of the CX tool, developing the future roadmap and strategic direction.
  • Dyson offers a comprehensive package of Financial, Lifestyle, and Health Benefits tailored to every stage of life.

Matching Summary

Match Score: 85

Dyson is seeking a Product Lead for Customer Experience & Insight to enhance customer engagement through data-driven strategies and innovative technologies. The ideal candidate will be customer-obsessed with strong project management and communication skills, and will play a vital role in shaping the future of customer experiences at Dyson.

Skills & Requirements

Must-have

  • Voice of Customer programme management
  • Customer experience feedback strategy
  • CRM platform integration expertise
  • Data accuracy and reporting oversight
  • Cross-functional stakeholder collaboration

Nice-to-have

  • AI-driven efficiency implementation
  • Tableau or Looker analytics proficiency
  • BigQuery data warehouse knowledge
  • SQL advanced analytics capability
  • Proactive problem-solving attitude

Key Requirements

  • Experience managing Voice of Customer programmes
  • Strong Microsoft capabilities and analytics experience
  • Previous experience in insights or customer experience disciplines

Work Rights

Not specified

Tailored Resume

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