Customer Success Manager (jakarta)

F5

Jakarta, ,
Hybrid
Customer success management
Saas solutions expertise
Technical acumen
F5 is seeking a Customer Success Manager in Jakarta for their Velocity Team, focusing on driving customer adoption and satisfaction for F5 Distributed Cloud solutions. The ideal candidate will have a background in customer success within a SaaS organization, along with strong technical skills and a customer-centric approach

Job Summary

  • F5 empowers organizations globally to create, secure, and run applications enhancing the digital world with a strong focus on cybersecurity and customer-centric solutions.
  • The Customer Success Manager role involves ensuring customer success by providing adoption recommendations, risk management, and driving retention through digital and Velocity motions.
  • Employees benefit from hybrid working mode, career growth opportunities, competitive pay, comprehensive benefits, and a culture that values diversity and giving back.

Matching Summary

Match Score: 85

F5 is seeking a Customer Success Manager in Jakarta for their Velocity Team, focusing on driving customer adoption and satisfaction for F5 Distributed Cloud solutions. The ideal candidate will have a background in customer success within a SaaS organization, along with strong technical skills and a customer-centric approach.

Skills & Requirements

Must-have

  • Customer success management
  • SaaS solutions expertise
  • Technical acumen
  • Excellent communication skills
  • Risk management and renewal identification
  • Data-driven decision making

Nice-to-have

  • Passion for customer obsession
  • Consultative engagement style
  • Ability to collaborate effectively
  • Experience with F5 products
  • Hybrid working mode
  • Diversity and inclusion focus

Key Requirements

  • 0-2 years customer-facing SaaS experience
  • Bachelor’s degree in technical or business field
  • Proficiency in English
  • Ability to travel up to 10%
  • Experience in customer success or account management
  • Ability to navigate enterprise organizations

Work Rights

Not specified

Tailored Resume

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