Customer Support Agent - Freelance Project

Invisible Expert Marketplace

Colombia, Colombia
Base: $5ph; bonus/equity: not specified; benefits:...
On-site
Fluent in english
Customer-oriented support
Retirement plan support
Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers

Job Summary

  • Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.
  • Assist with account activation, integration troubleshooting, and product-related inquiries.
  • Troubleshoot technical issues and escalate complex cases as needed.

Matching Summary

Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.

Salary

Base: $5/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Fluent in English
  • Customer-oriented support
  • Retirement plan support
  • Technical troubleshooting
  • Zendesk and Aircall proficiency

Nice-to-have

  • Experience in financial services
  • Familiarity with retirement plans
  • Fast-paced environment adaptability

Key Requirements

  • High school diploma or equivalent
  • Previous customer service experience
  • Must pass a background check

Work Rights

Not specified

Tailored Resume

Cover Letter