Senior Officer/ Assistant Manager/ Manager, Life Administration (hnw)
FWD Life Insurance Group
Millennium City, Hong Kong
Life insurance operations experience
Policy servicing for hnw customers
Policy documentation processing
FWD Group is a pan-Asian life and health insurance business serving over 38 million customers across 10 markets with a tech-enabled and customer-led approach
Job Summary
FWD Group is a pan-Asian life and health insurance business serving over 38 million customers across 10 markets with a tech-enabled and customer-led approach.
The role involves supporting and executing end-to-end policy servicing tasks for High Net Worth customers with accuracy, professionalism, and timely turnaround.
The company offers a 5-day work week, 20-22 days annual leave, excellent learning and development opportunities, and an attractive package.
Matching Summary
FWD Group is a pan-Asian life and health insurance business serving over 38 million customers across 10 markets with a tech-enabled and customer-led approach.
Skills & Requirements
Must-have
life insurance operations experience
policy servicing for HNW customers
policy documentation processing
compliance with AML/CTF standards
customer-focused servicing
proficient in MS Office
Nice-to-have
experience with insurance systems
digital servicing platform familiarity
mentoring and coaching skills
strong problem-solving skills
bilingual in English and Chinese
Key Requirements
3–5 years life insurance operations experience
experience in HNW servicing preferred
good command of written and spoken English and Chinese