Job Summary

• We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders.
• This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution.
• The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.

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Skills & Requirements

Key Requirements

• High school diploma, GED, or international equivalent
• Strong verbal and written communication skills
• Excellent problem-solving abilities

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