Base: $20.70 - $42.31phly; bonus/equity: not speci...
Fully remote
Telephone and computer-based role
Customer service techniques
Hipaa guidelines
Mass General Brigham relies on a wide range of professionals to advance its mission of patient care, research, teaching, and community service
Job Summary
Mass General Brigham relies on a wide range of professionals to advance its mission of patient care, research, teaching, and community service.
This role involves receiving incoming phone calls and online requests, verifying patient information, and scheduling patient visits to ensure timely and efficient service.
The organization believes that high-performing teams drive groundbreaking medical discoveries and invites applicants to experience being part of Mass General Brigham.
Matching Summary
Mass General Brigham relies on a wide range of professionals to advance its mission of patient care, research, teaching, and community service.
Salary
Base: $20.70 - $42.31/Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Telephone and computer-based role
Customer service techniques
HIPAA guidelines
Accurate data entry
High volume call handling
Nice-to-have
Teamwork and collaboration
Professional and courteous demeanor
Service recovery skills
Key Requirements
High School Diploma or Equivalent required
0-1 year customer service experience in a call center
0-1 year medical office or healthcare setting experience