Xfinity Retail Service Associate (hermitage, Tn)

Comcastadvertising

Hermitage, TN, United States
Base: $15.25; bonus/equity: commission/bonus eligi...
On-site
Customer experience
Mobile activation and troubleshooting
Technical and operational support
Comcast is seeking a Retail Service Associate in Hermitage, TN, focused on delivering exceptional customer experiences in mobile activation and support. The role includes troubleshooting, educating customers on products, and maintaining store operations while embodying the company's commitment to teamwork and innovation

Job Summary

  • The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.
  • This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.
  • RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Matching Summary

Match Score: 75

Comcast is seeking a Retail Service Associate in Hermitage, TN, focused on delivering exceptional customer experiences in mobile activation and support. The role includes troubleshooting, educating customers on products, and maintaining store operations while embodying the company's commitment to teamwork and innovation.

Salary

Base: $15.25; Bonus/Equity: Commission/Bonus eligible; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Customer experience
  • Mobile activation and troubleshooting
  • Technical and operational support
  • Device setup and connectivity
  • Upsell accessories and add-ons

Nice-to-have

  • Enthusiasm for technology
  • Teamwork and collaboration
  • Customer confidence building
  • Digital options promotion

Key Requirements

  • High School Diploma / GED
  • 0-2 Years relevant work experience

Work Rights

Not specified

Tailored Resume

Cover Letter