Middle Office Manager

PwC PricewaterhouseCoopers GmbH

Engagement middle office operations
Engagement setup, maintenance, and lifecycle
Salesforce, easy engage, replicon, and sap
This role is responsible for managing and overseeing Engagement Middle Office operations, ensuring accurate, consistent, and compliant execution of engagement setup, maintenance, and lifecycle activities across the firm

Job Summary

  • This role is responsible for managing and overseeing Engagement Middle Office operations, ensuring accurate, consistent, and compliant execution of engagement setup, maintenance, and lifecycle activities across the firm.
  • The EMO Manager supports the delivery of end-to-end engagement administration activities across the Opportunity-to-Engagement (O2E) lifecycle.
  • This role provides the opportunity to lead a small operational team, work closely with Finance and Engagement stakeholders, and contribute to continuous improvement and change initiatives within a growing middle office environment.

Matching Summary

This role is responsible for managing and overseeing Engagement Middle Office operations, ensuring accurate, consistent, and compliant execution of engagement setup, maintenance, and lifecycle activities across the firm.

Skills & Requirements

Must-have

  • Engagement Middle Office operations
  • Engagement setup, maintenance, and lifecycle
  • Salesforce, Easy Engage, Replicon, and SAP
  • Adherence to defined procedures and controls
  • Team leadership and coaching

Nice-to-have

  • Continuous improvement and change initiatives
  • Cross-team collaboration
  • Drive process simplification and automation

Key Requirements

  • Minimum 5+ years experience
  • Demonstrated experience managing or supervising an operational team (3-5 direct reports)
  • Experience planning team workload and monitoring service levels
  • Strong understanding of the engagement lifecycle
  • Experience working with SAP or similar ERP systems
  • Strong attention to detail and accountability for data quality

Work Rights

Not specified

Tailored Resume

Cover Letter