Etic, Quality & Process Improvement ( Service Management) - Senior Associate

PwC UK

Establish quality management system
Implement itil and iso standards
Conduct quality audits and reviews
You will be responsible for establishing a quality management system and implementing assurance frameworks across the Managed Services team

Job Summary

  • You will be responsible for establishing a quality management system and implementing assurance frameworks across the Managed Services team.
  • The role requires conducting regular audits to ensure adherence to internal processes and international standards like ITIL and ISO 9001.
  • You will collaborate with stakeholders to define key performance indicators and drive continuous improvement initiatives through root cause analysis.

Matching Summary

You will be responsible for establishing a quality management system and implementing assurance frameworks across the Managed Services team.

Skills & Requirements

Must-have

  • Establish quality management system
  • Implement ITIL and ISO standards
  • Conduct quality audits and reviews
  • Define KPIs and monitor metrics
  • Facilitate root cause analysis

Nice-to-have

  • Collaborate in matrixed environment
  • Provide training on best practices
  • Familiarity with Agile methodologies
  • Excellent analytical communication skills

Key Requirements

  • 5+ years experience in service management quality assurance
  • Bachelor's degree in Computer Science or Engineering
  • Certified Six Sigma Green Belt preferred
  • ISO 9001 or ITIL Foundation certification preferred
  • Government Clearance Required: Yes

Work Rights

Government Clearance Required: Yes

Tailored Resume

Cover Letter