Philips is seeking a Patient Services Inbound Representative for their Malvern, PA location, responsible for providing exceptional patient support regarding heart monitors. The role involves addressing inquiries, documenting interactions, and collaborating within a team-focused environment, with an emphasis on technical assistance and customer care
Job Summary
Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.
Initial training/nesting spans 7 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands-on setting.
The pay range for this position in Malvern, PA is $19.00-$29.00.
Matching Summary
Match Score: 85
Philips is seeking a Patient Services Inbound Representative for their Malvern, PA location, responsible for providing exceptional patient support regarding heart monitors. The role involves addressing inquiries, documenting interactions, and collaborating within a team-focused environment, with an emphasis on technical assistance and customer care.
Salary
Base: $19.00-$29.00; Bonus/Equity: annual incentive bonus, sales commission or long-term incentives may be offered; Benefits: generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more
Skills & Requirements
Must-have
Deliver exceptional patient-focused support
Accurately log and document interactions
Collaborate within Patient Services department
Strong proficiency in Microsoft Office
Excellent computer skills
Adapt to change with ease
Patience and empathy in support interactions
Nice-to-have
Passion for making a difference
Team-oriented environment
Thrive in a dynamic environment
Meticulous attention to detail
Key Requirements
High school diploma or GED
1+ years customer service/product support experience
US work authorization required
Reside in or within commuting distance to Malvern, PA