Not specified; multiple bonus programs available; ...
On-site
Bachelor's degree required
5+ years customer service experience
2+ years management role
Uline is seeking a Senior Customer Operations Manager to enhance customer service operations and maintain high standards of quality and efficiency. The ideal candidate should have extensive experience in customer service management and a strong background in order and product management
Job Summary
This role empowers the team to minimize order delays and deliver an exceptional customer experience at Uline.
The position involves managing backorder and custom/drop-ship operations with a focus on quality, speed, and accuracy.
Uline offers comprehensive benefits including complete health insurance, a 401(k) with a 6% employer match starting day one, and tuition assistance.
Matching Summary
Match Score: 85
Uline is seeking a Senior Customer Operations Manager to enhance customer service operations and maintain high standards of quality and efficiency. The ideal candidate should have extensive experience in customer service management and a strong background in order and product management.
Salary
Not specified; Multiple bonus programs available; Complete health insurance coverage and 401(k) with 6% employer match
Skills & Requirements
Must-have
Bachelor's degree required
5+ years customer service experience
2+ years management role
Order Entry systems knowledge
Purchase Order Systems proficiency
Nice-to-have
Strong vendor relationship building
Analytical mindset for trends
Customer-focused leadership style
Microsoft Office expertise
Key Requirements
Bachelor's degree
5+ years Customer Service or Product Management experience
2+ years in a management role
Knowledge of Order Entry and Purchase Order Systems
Willingness to travel to branches and vendors
Work Rights
Must pass pre-employment hair follicle drug screening