Product Owner Senior Scams

Unloan

Not specified (potentially hybrid or onsite based on industry norms)
Product owner experience
Risk, regulatory and operational environments
Scam identification, lodgement and resolution
Unloan is seeking a Senior Product Owner for Scams who is passionate about protecting customers from scams and delivering impactful outcomes in a complex regulatory environment. The ideal candidate should have experience in financial services, particularly in scams or complaints, and possess strong delivery and communication skills

Job Summary

  • This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS.
  • The Everyday Banking team supports the full spectrum of customers’ transaction banking and deposits needs from birth through to retirement.
  • As a Senior Product Owner Scams, you will be accountable for delivery across the scams complaints and resolution journey, working closely with Product Managers, Risk, Operations, Compliance, Legal and Fraud (GFMS) and Customer Service teams across the Group.

Matching Summary

Match Score: 85

Unloan is seeking a Senior Product Owner for Scams who is passionate about protecting customers from scams and delivering impactful outcomes in a complex regulatory environment. The ideal candidate should have experience in financial services, particularly in scams or complaints, and possess strong delivery and communication skills.

Skills & Requirements

Must-have

  • Product Owner experience
  • Risk, regulatory and operational environments
  • Scam identification, lodgement and resolution
  • Agile delivery
  • Backlog management and prioritization

Nice-to-have

  • Customer-centric delivery
  • Emerging technology and data utilization
  • Stakeholder alignment and communication
  • Risk Management mindset

Key Requirements

  • Proven Product Owner experience
  • Financial services experience preferred
  • Experience with scams, fraud, disputes, complaints
  • Agile environment experience
  • Risk Management mindset

Work Rights

Not specified

Tailored Resume

Cover Letter