Call Center Talent Pool Req (connecticut)

FreedomCare

Hartford, Connecticut, US
Base: $20-$24 hourly; benefits: 401k, health, dent...
On-site
High-volume inbound and outbound queue management
Provide high level of customer service
Resolve issues over the telephone
FreedomCare is building a talent pool of strong customer service professionals for their Connecticut operations

Job Summary

  • FreedomCare is building a talent pool of strong customer service professionals for their Connecticut operations.
  • The roles involve connecting with people, educating them on home care support, and guiding them through application and onboarding processes.
  • These are hybrid positions requiring 2-3 days per week at their Connecticut Hub offices in Hartford and West Hartford.

Matching Summary

FreedomCare is building a talent pool of strong customer service professionals for their Connecticut operations.

Salary

Base: $20-$24 hourly; Benefits: 401k, health, dental, vision, and life insurance

Skills & Requirements

Must-have

  • High-volume inbound and outbound queue management
  • Provide high level of customer service
  • Resolve issues over the telephone
  • Leverage technology and multitask

Nice-to-have

  • Empathy, active listening, and patience
  • Strong emotional intelligence
  • Work well in a team
  • Defuse and de-escalate frustrated callers

Key Requirements

  • Computer proficiency
  • Strong typing skills
  • Hybrid work model
  • Commute to Connecticut Hub office

Work Rights

Not specified

Tailored Resume

Cover Letter