The Senior Analyst will drive the billing assurance strategy by performing end-to-end manual billing processes and collaborating with product and finance partners
Job Summary
The Senior Analyst will drive the billing assurance strategy by performing end-to-end manual billing processes and collaborating with product and finance partners.
Responsibilities include analyzing billing data to identify trends, resolving production issues, and proactively identifying opportunities for automation and process optimization.
The role requires a strong controls mindset to execute daily, weekly, quarterly, and annual billing activities while supervising junior staff onshore and offshore.
Matching Summary
The Senior Analyst will drive the billing assurance strategy by performing end-to-end manual billing processes and collaborating with product and finance partners.
Skills & Requirements
Must-have
End-to-end manual billing process execution
Process analysis and design capabilities
Service level agreement management
Controls mindset and effectiveness assessment
Stakeholder relationship building
Nice-to-have
Passion for customer experience journey
Intellectual curiosity and problem-solving
Proactive automation identification
Global diverse company understanding
Junior staff supervision experience
Key Requirements
Experience reviewing work for quality and efficiency
Ability to perform complex issue resolution
Understanding of customer service frameworks
Experience executing controls and assessing effectiveness
Capability to produce and analyze internal reports