Telesales to create opportunities proactively for core 2 and core 3 customers including maintenance contract conversions, renegotiations and new digital services
Job Summary
Telesales to create opportunities proactively for core 2 and core 3 customers including maintenance contract conversions, renegotiations and new digital services.
Responsible for making courtesy calls, inbound and outbound telesales, ensuring successful conversions with existing and new maintenance customers.
Identifies, develops and follows up existing opportunities of modernizations while calling customer for maintenance topics.
Matching Summary
Telesales to create opportunities proactively for core 2 and core 3 customers including maintenance contract conversions, renegotiations and new digital services.
Skills & Requirements
Must-have
proactive customer relationship development
create and qualify sales opportunities
drive execution of individual sales plan
gather market and competitor information
renegotiate expiring contracts
resolve cancellation risks
monitor and resolve suspended contracts
handle customer complaints and queries
support finance in money collection
qualify leads and plan visits for farmers
coordinate technical problems with supervisor
monitor leads and assign to right person
document customer and contact information
follow up modernization opportunities
identify inspection and KONE Care for Life opportunities