Proven ability to lead complex strategic engagements
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM
Job Summary
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.
The company is a Fortune 500 leader in AI platforms for managing people, money, and agents with a culture rooted in integrity and empathy.
Candidates will be expected to independently manage a portfolio of customers with clear success plans mapped to defined Specialized CS motions within 3-6 months.
Matching Summary
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.
Salary
Base: $95,000 - $142,600 USD (Denver); Additional locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus plus annual refresh stock grants
Skills & Requirements
Must-have
3+ years Contract Lifecycle Management experience
3+ years SaaS customer-facing services role
Proven ability to lead complex strategic engagements
Experience using data and adoption metrics
Strong executive-level communication skills
Nice-to-have
Comfortable in evolving incubating environments
Ability to travel up to 10%
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Key Requirements
3+ years experience in Customer Success or Consulting
3+ years Contract Lifecycle Management (CLM) experience required
Experience managing customer relationships focused on adoption and value realization