Customer Experience International Director

Wolters Kluwer N.V

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Customer lifecycle management
Cross-functional team leadership
Value realization frameworks
** Wolters Kluwer N.V. is seeking a Customer Experience International Director to lead its unified customer experience team, ensuring a cohesive and value-driven approach throughout the customer lifecycle. The role demands strong strategic leadership, cross-functional collaboration, and an entrepreneurial mindset to drive customer success and engagement across international segments. **

Job Summary

  • The Customer Experience International Director leads a unified CX international team to ensure a cohesive, value-driven customer experience that promotes long-term outcomes and sustained growth.
  • This role requires strategic leadership to align priorities and operating models across international teams, driving sustainable growth and maximizing customer outcomes.
  • The Director fosters a culture of excellence and continuous improvement while overseeing insight generation to inform strategic decision-making and strengthen the company’s position in international markets.

Matching Summary

Match Score: 75

** Wolters Kluwer N.V. is seeking a Customer Experience International Director to lead its unified customer experience team, ensuring a cohesive and value-driven approach throughout the customer lifecycle. The role demands strong strategic leadership, cross-functional collaboration, and an entrepreneurial mindset to drive customer success and engagement across international segments. **

Skills & Requirements

Must-have

  • Customer lifecycle management
  • Cross-functional team leadership
  • Value realization frameworks
  • Insight-driven operating model
  • Global customer engagement
  • Strategic client engagement
  • Data-driven decision-making

Nice-to-have

  • Entrepreneurial and strategic mindset
  • Multi-disciplinary collaboration
  • Cross-cultural team management
  • Coaching and capability building
  • Integrated global processes
  • Value-focused messaging
  • Scalable governance models

Key Requirements

  • Experience leading international CX teams
  • Proven strategic leadership skills
  • Ability to manage cross-functional teams
  • Experience with customer success and clinical advisory
  • Strong data analysis and insight generation capabilities
  • Experience in value realization and governance frameworks

Work Rights

Not specified

Tailored Resume

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