Technical Support Engineer (enterprise)

Wise

Singapore, Singapore
On-site
Rest api testing and debugging
Api documentation interpretation
Troubleshooting complex support issues
Wise Platform helps banks, software companies and large enterprises leverage Wise’s infrastructure to offer their customers world class payments products through their own channels

Job Summary

  • Wise Platform helps banks, software companies and large enterprises leverage Wise’s infrastructure to offer their customers world class payments products through their own channels.
  • Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise, acting as first-responders for major incidents.
  • You’ll help support our API customers across different support channels and time zones, developing deep expertise in Wise API and SWIFT products.

Matching Summary

Wise Platform helps banks, software companies and large enterprises leverage Wise’s infrastructure to offer their customers world class payments products through their own channels.

Skills & Requirements

Must-have

  • REST API testing and debugging
  • API documentation interpretation
  • Troubleshooting complex support issues
  • Collaborating with global teams
  • Incident management processes

Nice-to-have

  • Proactive improvement initiatives
  • Cool under pressure
  • Basic programming knowledge
  • Experience in payments / fintech
  • Enterprise customer environment experience

Key Requirements

  • Technical support role for API product
  • Experience with support tooling and terminology
  • Willingness to be on call outside normal hours

Work Rights

Not specified

Tailored Resume

Cover Letter