Natural Resource Partners is seeking an IT Support Specialist to provide frontline support for technology-related issues while promoting a culture of career growth and development. The position involves troubleshooting hardware and software problems, managing technology assets, and delivering exceptional customer service to employees
Job Summary
Serve as the frontline resource for resolving all technology-related issues and delivering exceptional customer service to our employees.
Your primary responsibilities include providing direct end-user support through various communication, management, and ticket tracking tools, as well as overseeing the maintenance of technology assets.
We value our employees by offering a competitive benefit package including commission and bonus opportunities, paid time off, and a 401(k) match.
Matching Summary
Match Score: 85
Natural Resource Partners is seeking an IT Support Specialist to provide frontline support for technology-related issues while promoting a culture of career growth and development. The position involves troubleshooting hardware and software problems, managing technology assets, and delivering exceptional customer service to employees.
Salary
$55,000-$75,000/year
Skills & Requirements
Must-have
Troubleshoot hardware and software
End-user support
Ticket tracking and management
Install and maintain computer systems
Microsoft Windows 10, 11
Microsoft Office Suite
Customer service skills
Nice-to-have
AI technologies and Microsoft Copilot
Stay updated on technology trends
Foster positive relationships
Key Requirements
At least three years’ experience in IT support
Bachelor's degree in a relevant field or equivalent experience
Familiarity with macOS, iOS, Android, Google OS
Experience with Azure, Intune, Autopilot, BitLocker, SharePoint, MFA, VPN
Experience with ITSM software
Experience supporting desktops, laptops, tablets, mobile devices
Relevant certifications are desired but not required