Customer Success Associate

Wolters Kluwer N.V

White Plains, NY, United States
Base: $40,200.00 - $67,350.00 usd; bonus/equity: n...
Onsite
Manage relationships with 5-150 clients
Handle 50-75 new emails daily
Schedule and lead client meetings
Wolters Kluwer N.V. is seeking a Customer Success Associate to manage client relationships within their Business Licensing Team in White Plains, NY. The role requires strong customer service skills and the ability to handle multiple clients and projects, ensuring client satisfaction and effective communication

Job Summary

  • The Customer Success Associate acts as the primary point of contact for managing client relationships and overseeing the fulfillment of Business Licensing work.
  • Responsibilities include handling approximately 50-75 emails daily, scheduling client meetings, and ensuring the accuracy of license records and data documents.
  • Wolters Kluwer offers competitive benefits including medical, dental, vision plans, 401(k), tuition assistance, and paid parental leave.

Matching Summary

Match Score: 85

Wolters Kluwer N.V. is seeking a Customer Success Associate to manage client relationships within their Business Licensing Team in White Plains, NY. The role requires strong customer service skills and the ability to handle multiple clients and projects, ensuring client satisfaction and effective communication.

Salary

Base: $40,200.00 - $67,350.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance, Paid Parental Leave

Skills & Requirements

Must-have

  • Manage relationships with 5-150 clients
  • Handle 50-75 new emails daily
  • Schedule and lead client meetings
  • Maintain license record integrity
  • Resolve barriers to licensure

Nice-to-have

  • Anticipate client needs for upsells
  • Adapt to changing regulatory environment
  • Work independently under pressure
  • High energy positive mindset
  • Collaborative team environment

Key Requirements

  • Minimum Bachelor's degree or equivalent experience
  • 1-2 years of customer service or licensing experience
  • Excellent organizational and communication skills
  • Proficiency in Microsoft Office Suite and Adobe PDF

Work Rights

Not specified

Tailored Resume

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