Vacation Advisor

Mvrcareers

Customer service hotline handling
Slot allocations and scheduling
Quality assurance during verification calls
Assist live verification for bookings and perform quality assurance checks to reduce incident reports

Job Summary

  • Assist live verification for bookings and perform quality assurance checks to reduce incident reports.
  • Handle customer service hotline for hotel reservations and resolve complaints while encouraging sales and scheduling previews.
  • Support development and mentoring of marketing team members and maintain courteous and enthusiastic communication with guests.

Matching Summary

Assist live verification for bookings and perform quality assurance checks to reduce incident reports.

Skills & Requirements

Must-have

  • Customer service hotline handling
  • Slot allocations and scheduling
  • Quality Assurance during verification calls
  • Booking verification and package activation
  • Fluent in English and second language
  • High volume fast-paced environment
  • Microsoft Excel and Word proficiency

Nice-to-have

  • Positive and enthusiastic attitude
  • Experience in direct marketing or promotional sales
  • Team environment collaboration
  • Patience with language barriers
  • Knowledge of current events and locations

Key Requirements

  • Fluent in English and a second language
  • Experience in direct marketing or promotional sales
  • Ability to work flexible schedule including weekends and evenings

Work Rights

Not specified

Tailored Resume

Cover Letter