Desktop Support Engineer - Newcastle

Datacom

Newcastle, Australia
On-site
Australian citizen status required
Laptops and desktop pc support
Itsm tool usage for logging contacts
The role involves providing tailored maintenance services including hardware and software break/fix support across the Newcastle area

Job Summary

  • The role involves providing tailored maintenance services including hardware and software break/fix support across the Newcastle area.
  • Candidates must be Australian Citizens to be eligible for this position due to specific customer requirements.
  • Datacom offers a dynamic culture with perks such as remote working, flexi-hours, and professional development courses.

Matching Summary

The role involves providing tailored maintenance services including hardware and software break/fix support across the Newcastle area.

Skills & Requirements

Must-have

  • Australian Citizen status required
  • Laptops and Desktop PC support
  • ITSM tool usage for logging contacts
  • Adherence to ITIL processes
  • Service Level Agreement management

Nice-to-have

  • Excellent verbal and written communication
  • Ability to work autonomously
  • Strong time management skills
  • Proactive infrastructure maintenance
  • Customer satisfaction focus

Key Requirements

  • Must be an Australian Citizen
  • Sound knowledge of BYOD and mobility equipment

Work Rights

Must have Australian Citizenship

Tailored Resume

Cover Letter