Customer Success Business Partner

Anaplan Asia Pte Ltd

New York City, United States
Base: $147,000—$198,000 usd; bonus/equity: not spe...
On-site
Customer adoption and value realization
Account strategy execution
Customer-trusted advisor
The Customer Success Business Partner is primarily responsible for ensuring customers adopt solutions, realize value, and identify growth opportunities

Job Summary

  • The Customer Success Business Partner is primarily responsible for ensuring customers adopt solutions, realize value, and identify growth opportunities.
  • Handle a portfolio of Enterprise Customers with a ARR of ~$5.0M with a focus to improve customer value and ROI on Anaplan, secure contract renewal, and identify growth opportunities.
  • Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives and build champions.

Matching Summary

The Customer Success Business Partner is primarily responsible for ensuring customers adopt solutions, realize value, and identify growth opportunities.

Salary

Base: $147,000—$198,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer adoption and value realization
  • Account strategy execution
  • Customer-trusted advisor
  • Identify growth opportunities
  • Monitor end-user adoption
  • Enable business transformation

Nice-to-have

  • Business planning experience
  • Corporate finance industry experience
  • Supply chain industry experience
  • Sales planning industry experience
  • Champion diversity of thought

Key Requirements

  • 5+ years of experience in account management, consulting, or client services
  • Strong project and program management experience
  • Strong troubleshooting and problem-solving skills
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter