Senior Officer / Officer, Customer Contact Centre (hotline)

Prudential Corporation Asia Ltd

Hong Kong, Hong Kong
On-site
Handle and resolve customer inquiries
Life and health insurance products
Proactively build long term trust
Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner

Job Summary

  • Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner.
  • Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling.
  • Provide on-the-job support to junior team members on complex enquiries.

Matching Summary

Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner.

Skills & Requirements

Must-have

  • handle and resolve customer inquiries
  • life and health insurance products
  • proactively build long term trust
  • provide on-the-job support

Nice-to-have

  • partners for every life
  • protectors for every future
  • diversity is celebrated and inclusion assured

Key Requirements

  • Tertiary education
  • passed IIQE Paper 1, 3 and 5
  • 5 years of experience in Customer Service / Call Centre
  • Good written/spoken English and Chinese (including Putonghua)

Work Rights

Not specified

Tailored Resume

Cover Letter