Product Support Engineer

Tulip Interfaces

Japan
Remote
Technical product support experience
Customer communication via chat and web calls
Ticketing systems (e.g. zendesk)
Tulip Interfaces is seeking a Product Support Engineer based in Japan for a remote position, focusing on providing technical support to customers using their cloud-native, no-code platform. The ideal candidate should have experience in technical product support, excellent communication skills, and familiarity with ticketing systems and engineering environments

Job Summary

  • Tulip is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations.
  • Key responsibilities include acting as the frontline contact for customers, diagnosing and resolving technical issues, and expanding product documentation.
  • Benefits of working with Tulip include direct impact on product and culture, company equity, a hybrid work style, and a learning & development benefit.

Matching Summary

Match Score: 85

Tulip Interfaces is seeking a Product Support Engineer based in Japan for a remote position, focusing on providing technical support to customers using their cloud-native, no-code platform. The ideal candidate should have experience in technical product support, excellent communication skills, and familiarity with ticketing systems and engineering environments.

Skills & Requirements

Must-have

  • Technical product support experience
  • Customer communication via chat and web calls
  • Ticketing systems (e.g. ZenDesk)
  • Atlassian environment (e.g. Jira, Confluence)
  • Exceptional written and oral communication skills
  • API and HTTP knowledge
  • Shell scripting (MacOS, UNIX)

Nice-to-have

  • Manufacturing or process engineering experience
  • SQL (PostgreSQL) and Mongo databases
  • Network/Cloud (AWS, Azure)
  • Fast-paced, challenging environment
  • Keen to learn latest technologies
  • Genuine, humble, curious
  • Diverse culture

Key Requirements

  • Valid Japanese work visa required
  • No visa sponsorship available

Work Rights

Must possess a valid Japanese work visa

Tailored Resume

Cover Letter