You will assist the Director of Merchandising and Retail Operations in piloting the business and reporting activities for the Mode Swiss Markets division
Job Summary
You will assist the Director of Merchandising and Retail Operations in piloting the business and reporting activities for the Mode Swiss Markets division.
Your main missions include structuring, harmonizing, and improving Quality and Aftersales processes across all Swiss Market boutiques, as well as managing and centralizing Fashion Quality and Aftersales requests.
You will analyze and interpret performance indicators for Aftersales, alterations, and operational efficiency tools, producing regular reports and contributing to action plans.
Matching Summary
You will assist the Director of Merchandising and Retail Operations in piloting the business and reporting activities for the Mode Swiss Markets division.
Skills & Requirements
Must-have
Quality and Aftersales process structuring
Centralization of Quality and Aftersales requests
Reporting on Aftersales and retouching KPIs
Deployment and follow-up of Aftersales projects
Nice-to-have
Passion for luxury and fashion
Customer experience focus
Adaptability and analytical skills
Key Requirements
Master's degree from Business or Engineering School
First experience in Retail, Marketing, Merchandising, or Finance