Sanofi has embarked on an ambitious digital transformation journey, with a strong focus on accelerating data-driven innovation and the adoption of Artificial Intelligence (AI) and Machine Learning (ML) to enhance R&D, manufacturing, and commercial performance
Job Summary
Sanofi has embarked on an ambitious digital transformation journey, with a strong focus on accelerating data-driven innovation and the adoption of Artificial Intelligence (AI) and Machine Learning (ML) to enhance R&D, manufacturing, and commercial performance.
As a Service Owner within Sanofi’s Digital R&D organization, you will ensure operational excellence, optimize application support, and drive user satisfaction.
This role requires both strategic oversight and hands-on coordination to improve service delivery and adoption.
Matching Summary
Sanofi has embarked on an ambitious digital transformation journey, with a strong focus on accelerating data-driven innovation and the adoption of Artificial Intelligence (AI) and Machine Learning (ML) to enhance R&D, manufacturing, and commercial performance.
Skills & Requirements
Must-have
application support
IT service management
SaaS service delivery
ITIL framework
vendor management
user-centric mindset
Nice-to-have
driving user satisfaction
improving user experience
process optimization
interdisciplinary teams
early research domain knowledge
Key Requirements
Bachelor’s degree in Computer Science, Information Systems, Life Sciences, or related field
5–7 years of professional experience
Experience in regulated environments (GxP, Pharma, Healthcare)