Product Support Manager, Consumer Payments, gUP - Singapore
GOOGLE ASIA PACIFIC PTE. LTD.
Singapore, Singapore
Hybrid
5 years technical project management experience
Lead support readiness for global product launches
Transform user data into actionable insights
Google Asia Pacific is seeking a Product Support Manager for Consumer Payments in Singapore, focusing on delivering seamless user experiences and advocating for users’ needs. The role involves collaborating with cross-functional teams to lead product launches, gather user insights, and improve operational efficiencies
Job Summary
The role involves advocating for Google's users by creating helpful and trusted experiences across the product ecosystem.
You will lead the user feedback and insights strategy for core payments features, leveraging data to understand user needs.
This position requires partnering closely with Product Management, Risk, Compliance, and other cross-functional teams to deliver a seamless support strategy.
Matching Summary
Match Score: 85
Google Asia Pacific is seeking a Product Support Manager for Consumer Payments in Singapore, focusing on delivering seamless user experiences and advocating for users’ needs. The role involves collaborating with cross-functional teams to lead product launches, gather user insights, and improve operational efficiencies.
Skills & Requirements
Must-have
5 years technical project management experience
Lead support readiness for global product launches
Transform user data into actionable insights
Partner with Engineering and Product teams
Drive operational excellence in scaling support
Nice-to-have
Experience with complex end-to-end programs
High tolerance for ambiguity and pivoting strategies
Ability to work flexible non-standard hours
Orchestrate cross-functional alignment across Legal
Deep dive into User Experience and business issues
Key Requirements
Bachelor's degree or equivalent practical experience
5 years of experience in technical project management or customer-facing role
Experience leading complex end-to-end programs from concept to deployment