You will lead two important operational teams delivering essential support across the bank, guiding the Support Services team and Savings Application Team to create a high-performing, customer-focused culture
Job Summary
You will lead two important operational teams delivering essential support across the bank, guiding the Support Services team and Savings Application Team to create a high-performing, customer-focused culture.
Responsibilities include overseeing daily workflow, coaching and developing people, ensuring service levels and quality standards are met, championing end-to-end way of working, and ensuring accurate, timely processing across mail, scanning, document handling and cheque services.
ING offers a supportive and inclusive environment, discounted health insurance, an additional rest day, and an IMPACT day for volunteering, valuing individuality and offering opportunities for growth.
Matching Summary
You will lead two important operational teams delivering essential support across the bank, guiding the Support Services team and Savings Application Team to create a high-performing, customer-focused culture.
Skills & Requirements
Must-have
leading operational teams
customer-focused culture
daily workflow oversight
coaching and developing people
service levels and quality standards
account opening and maintenance processes
mail, scanning, document handling
Nice-to-have
inspiring leadership
operational excellence
compliance and risk requirements
leading and supporting change
building capability
inclusive and supportive culture
thinking outside the box
Key Requirements
Proven experience leading medium-sized teams
Experience in banking or financial services
Strong understanding of operational processes
Proficiency with workflow management tools
Excellent communication, problem-solving, and analytical skills