Support Team Lead For Nda Igaming Brand

talentin.co

Kraków, Poland
On-site
3+ years igaming support management
Modern support platform migration experience
Ai chatbot automation deployment
The job posting is for a Support Team Lead position at an innovative iGaming company in Kraków, Poland. The role involves overseeing customer support operations, leading technology migration, and managing a multilingual support team, while requiring extensive experience in the iGaming sector

Job Summary

  • The company is a fast-growing iGaming business looking for a leader to build support operations from scratch and set new industry standards.
  • Responsibilities include owning end-to-end customer support strategy, leading the migration to a modern unified support platform, and managing a 24/7 multilingual team.
  • The role offers competitive benefits including 22 days of annual paid vacation, 15 sick leave days total, and one paid mental health day per month.

Matching Summary

Match Score: 85

The job posting is for a Support Team Lead position at an innovative iGaming company in Kraków, Poland. The role involves overseeing customer support operations, leading technology migration, and managing a multilingual support team, while requiring extensive experience in the iGaming sector.

Skills & Requirements

Must-have

  • 3+ years iGaming support management
  • Modern support platform migration experience
  • AI chatbot automation deployment
  • 24/7 multilingual team building
  • KPI and SLA framework design

Nice-to-have

  • Cross-functional partnership skills
  • Proactive support initiative drive
  • VIP tiered model implementation
  • Strong analytical mindset
  • Process documentation expertise

Key Requirements

  • 3+ years in iGaming support leadership
  • Experience with Livechat, Intercom, Zendesk, or similar
  • English level B2+

Work Rights

Not specified

Tailored Resume

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