The Overnight Communications Coordinator plays a vital role in ensuring seamless guest communication and service delivery throughout the night
Job Summary
The Overnight Communications Coordinator plays a vital role in ensuring seamless guest communication and service delivery throughout the night.
This position requires a professional, courteous, and efficient approach to all guest interactions while adhering to Four Seasons standards and policies.
Four Seasons is powered by our people and is committed to providing a world-class employee experience and company culture.
Matching Summary
The Overnight Communications Coordinator plays a vital role in ensuring seamless guest communication and service delivery throughout the night.
Skills & Requirements
Must-have
Answering and directing phone calls
Handling reservation inquiries
Responding to mobile app and chat
Managing radio dispatch requests
Processing email correspondence
In-Room Dining order management
Computer systems operation
Nice-to-have
Professional, courteous, and efficient approach
Genuine heart and luxury service
Timeless, charming, and intimate feel
Positive working relationships
Adaptable and flexible
Key Requirements
High School Diploma and above
Previous Reservations and/or Front Office experience