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Concentrix is seeking an Operations Manager in Jakarta, Indonesia, who will oversee Team Leaders and ensure client service agreements and financial goals are met. The ideal candidate should have extensive management experience, preferably in a call center environment, and be adept at coaching and performance improvement.
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Job Summary
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.
Key responsibilities include analyzing and maintaining Client Service Level Agreements, maximizing revenue generation, and managing operational reports.
The role requires demonstrated ability to coach and develop action plans, analyze and improve work processes, and work well under pressure.
Matching Summary
Match Score: 75
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Concentrix is seeking an Operations Manager in Jakarta, Indonesia, who will oversee Team Leaders and ensure client service agreements and financial goals are met. The ideal candidate should have extensive management experience, preferably in a call center environment, and be adept at coaching and performance improvement.
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Skills & Requirements
Must-have
Client Service Level Agreement management
Revenue generation maximization
Team leader performance management
Operational report analysis
Client relationship management
Employee engagement initiatives
Nice-to-have
Cross-functional team collaboration
Continuous improvement implementation
Positive work environment creation
Key Requirements
Associate's Degree in related field
More than seven years of experience
At least two years of Progressive Management Experience